Delivery & Returns Policy
All delivery and Shipping costs related to purchases made on this site are calculated at the time of checkout. All prices are clearly shown before a commitment to the sale has been made.
We offer several different delivery options that can be selected. All services used by MA SPORTS LTD are on a signed for basis. This requires the buyer or nominated representative of the buyer to sign for and take receipt of the goods.
All goods must be inspected at the time of receipt. Please mark clearly on the delivery note if there is any damage to the outer packaging to support our claim for compensation. If the packaging was damaged at time of delivery and no mention of it was made by the buyer on the delivery note, then MA SPORTS LTD cannot be held responsible for replacing/repairing any items.
Most goods are dispatched on a next working day service. Some of our larger items can take up to seven working days to arrive depending on the time of order. On international orders, delivery can be up to 28 days depending on the destination of the goods.
Cancellation / Returns / Refund Policy:
Every care is taken to ensure that all products manufactured and sold by Pagoda are free from material and craftsmanship defects. In the event that you are unhappy with your purchase please refer to our returns policy below to ensure your complaint is handled within our returns policy.
Our returns policy only applies to Pagoda products purchased directly from us. If you have purchased any of our equipment from one of our approved stockists, then please direct your enquiry to the stockist the item was originally purchased from and we can deal with the matter through them.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment.
Returns to Store:
For your convenience, UK customers can go to the head office address,
Pagoda Imports , Unit 3, Ivydene industrial estate, Ivydene lane, Ashurstwood, West Sussex, RH19 3TN
When returning Please ensure that you bring your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.
Returning Goods Bought as Special Offers:
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose: You can return these items to us. Alternatively you can return them to our head office as provided in the contact details above.
7 Day Cooling-Off Period (EU Only):
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Refunding the Delivery Charge (All Countries):
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the 7 day cooling off period. Details of the returns procedure will also be sent to you with your order.
Your UK statutory rights are not affected by our returns policy.